Support

Product Enquiry
Order Enquiry
Delivery Enquiry

Placeholder content for this accordion, which is intended to To create an account, click on "Login" and select "Create Account." Enter your first name, last name, email, and choose a password with a minimum length of 6 characters. Confirm your password and click on "Registration."

After submitting your registration details, you will receive an OTP (One-Time Password) on the email address you provided. Enter this OTP to confirm your registration.

After confirming your registration with the OTP, return to the login page. Enter your registered email and password to log in.

Yes, we take the security of your information seriously. We use encryption protocols to safeguard your data, and our privacy policy outlines how we handle user information.

To update your address, log in to your account, go to "My Profile," select the "Address" option, click "Add New," enter your new address, and click "Submit." Your address will be updated seamlessly. If you encounter any issues, refer to our FAQs or contact our support team for assistance. We're here to help you keep your information current.

No worries! Follow these steps to reset your password:

  1. Select Login:
    • From the login page, choose the "Forgot Password?" option.
  2. Enter Email:
    • Provide the email associated with your account
  3. Receive OTP:
    • Check your email for a One-Time Password (OTP).
  4. Enter OTP:
    • Input the OTP received in your email for verification.
  5. Type New Password:
    • Enter your new desired password.
  6. Confirm Password:
    • Confirm the new password by entering it again
  7. Reset Password:
    • Click on the "Reset Password" button to finalize the change.
  8. Password Reset Confirmation:
    • A confirmation message will indicate that your password has been successfully changed.

It's a seamless process! Follow these steps for a hassle-free experience:

  1. Registration:
    • First, register on our website to create an account.
    • After registration, proceed to the shopping section.
  2. Select and Add to Cart:
    • Browse through our collection of horns for buses and trucks.
    • Select the desired horn and click "Add to Cart."
  3. Checkout:
    • Head to the checkout when you've completed your selection.
    • Review your cart and click "Proceed to Checkout."
  4. Address Details:
    • Select a secure payment method to complete your purchase.
    • Confirm the payment details.
  5. Order Confirmation:
    • Once payment is confirmed, your order number will be generated.
    • You'll receive an email confirmation with your order details.
  6. Order Status:
    • Track your order status by logging into your account.
    • Check for real-time updates on shipping and delivery.

Congratulations! Your horn order for your bus or truck is now on its way. For any queries or further assistance, refer to our FAQs or contact our dedicated customer support. We're here to ensure your satisfaction every step of the way.

Absolutely! We've made it easy for you to update your profile details. Simply follow these steps:

Go to "My Profile": Log in to your account and navigate to the "My Profile" section. Edit Your Details: Once in the "My Profile" section, you'll find options to modify various details such as:

  • First Name
  • Last Name
  • Phone Number
  • Profile Photo

Make Changes: Adjust the information you want to update. For instance, you can change your first and last name, update your phone number, or upload a new profile photo. Save Changes: After making the desired updates, don't forget to click the "Save Changes" button to ensure your modifications are applied.

Follow these steps for a secure and efficient password change::

  1. Login:
    • Log in to your account using your current username and password.
  2. Navigate to Change Password:
    • Once logged in, go to "My Profile" and select the "Change Password" option.
  3. Enter Old Password
    • Provide your current/old password as a security measure.
  4. Enter New Password:
    • Input your desired new password. Ensure it meets any specified criteria for security.
  5. Confirm New Password:
    • Enter the new password again to confirm accuracy.
  6. Click Reset Password:
    • After entering the old and new passwords, click on "Reset Password" to initiate the change.
  7. Password Change Confirmation:
    • If successful, a confirmation message will indicate that your password has been changed.

Note: If you receive an error message stating that the old and new passwords are the same, please ensure that the new password is distinct from the old one. Choose a password that is not identical to your previous one for enhanced security. If issues persist, refer to our FAQs or contact our support team for assistance. Your account security is our top priority.

If you have questions about a particular product, you can use the "Contact Us" option on our website to reach out to our customer support team. Provide details about the product you're interested in, and our team will assist you with any information you need.

Certainly! If the information on the product page is not sufficient, feel free to contact our customer support. They can provide additional details, specifications, or answer any specific questions you may have about the product.

To check the availability of a product or inquire about restocking, visit the product page on our website. If the information is not available, contact our customer support for the most up-to-date details on product availability and restocking schedules.

If the product you're interested in is currently out of stock, you can subscribe to product alerts on the product page. This way, you'll be notified when the item is back in stock. Additionally, you can contact our customer support for assistance or information on similar alternatives.

To update your address, log in to your account, go to "My Profile," select the "Address" option, click "Add New," enter your new address, and click "Submit." Your address will be updated seamlessly. If you encounter any issues, refer to our FAQs or contact our support team for assistance. We're here to help you keep your information current.

To track your order:

  1. Log in to your account.
  2. Open your user profile from the dropdown menu.
  3. Choose the specific order you want to track.
  4. Click on "Track Order" to get real-time updates on its status and location.

  1. Pending
    • Your order has been received, and we are in the process of verifying and confirming the details. Please allow some time for this process.
  2. Order Confirmed:
    • Great news! Your order has been confirmed, and we are now preparing it for shipment. This includes gathering items, quality checks, and packaging
  3. On the Way:
    • Your order is on its way to you! It has been dispatched, and you can track its progress using the provided tracking information. Keep an eye on the updates for the latest status.
  4. Delivered:
    • Congratulations! Your order has been successfully delivered to the specified address. If you have received your items, make sure to check them. If there are any issues, please contact our customer support for assistance.

Unfortunately, once an order is placed, modifications or cancellations are not possible. Please review your order carefully before confirming.

Visit the "Contact Us" page for our customer support details, including email and phone numbers.

  1. Check with neighbors or family members who may have received the package on your behalf.
  2. Contact the shipping carrier with your tracking information.
  3. If the issue persists, reach out to our customer support for assistance.

If your order status is "Pending" or "Order Confirmed," and you have concerns or inquiries, feel free to reach out to our customer support team for assistance. They can provide more information and address any specific questions you may have.

When your order is in the "Processing" status, it means that we are in the process of preparing your items for shipment. We're ensuring everything is in order before dispatch.
basuriautomotive logo

© 2023 Copyright: Basuri Automotive.com