1. Returns Timeframe:

Customers have a 14-day window, starting from the date of delivery, to initiate a return. This ensures a prompt resolution for any concerns.

2. Packaging Requirement:

To facilitate smooth returns, it is imperative that items are returned in their original packaging. This helps maintain the quality of the product during transit.

3. Used or Installed Items:

Unfortunately, we cannot accept returns for items that have been used or installed. This policy is in place to guarantee the integrity of our products.

4. Condition for Returns:

While we understand that customers may need to inspect items, we only accept returns for opened products that are in good condition. This ensures fairness and consistency in our return process.

5. Refund Process:

Once we receive the returned item, please allow up to 10 days for the processing of your refund. This period accounts for thorough inspection and processing, assuring customers of a systematic and efficient refund process.

6. Restocking Fee:

To enhance customer satisfaction, we do not impose any restocking fees. Your refund will be the full amount of the original purchase.

7. Return Shipping Costs:

We believe in standing behind our products, and as such, we cover the return shipping costs. This provides our customers with a hassle-free return experience.

8. Initiating a Return:

To initiate a return, please contact our dedicated customer support team. They will guide you through the process and provide you with all necessary information for a seamless return.

9. Return Address:

Please ship the returned item to our return address. Return address depand on loaction, so contact us for get return address. This ensures that the item reaches us securely and in a timely manner.

10. Exclusions:

Customized items and clearance items are not eligible for return. This policy helps maintain the uniqueness and value of customized items while providing transparency about clearance product sales.

11. Decision Authority:

The final decision regarding returns or refunds rests with our customer support team. They will thoroughly assess each case, ensuring fairness and personalized resolution for our valued customers.

12. Refund Initiation:

Refunds will be initiated after the returned product is received by our store and following a 10-day processing period. You will be notified promptly once the refund process is completed, providing clarity and reassurance to our valued customers.